Creamy. No clue this chain ice cream shop had such amazing ice cream! The young woman behind the counter was super friendly and was genuinely happy to see us. Great ice cream, great selection to choose from, good location, and pleasant happy customer service.
I don’t normally write bad reviews but I had to after my bad experience tonight... The two young “gentlemen” didn’t even know the menu item I wanted order and it was displayed on the sign in the street. After my husband helped them and showed the menu item to them, they sent me out with my service dog. We asked for a cup of water for the dog and they gave us a shot sized cup because they are not “allowed “ to give us a bigger one. These thing would have been fine but the ice cream was terrible. It was already melting in the refrigerator and we asked them if that’s normal. They said the half of the refrigerator was broken but they were still allowed to serve everything in it. I took one bite of the ice cream and I had to give back because it was so bad. Now I’m asking everybody please don’t go there and don’t take your children to that place!
Same as every other cold stone you've been to but my girl made her own ice cream concoction and it was pretty okay.
As a former employee at this specific Cold Stone on main street, I can honest and open about the quality and service. The Ice Cream maker and freezer are are horrible condition often not being cleaned properly and there even being old, moldy ice cream frozen to the shelves where this fresh stuff is kept, and we failed almost every inspection along with the poor management and service often done by 16 year old kids that sometimes cant handle the rushes on weekend nights. We also don't actually put away any of the ingredients at night, we leave the ice cream uncovered in the case and all of the toppings left out in the open so they get older and more stale faster. I'm coming out and leaving this review so that you can know in the future not to spend your time and money supporting this specifically owned restaurant, as I said i used to work there for almost a year and the customers had no clue what the real cold stone is
As you expect from a Cold Stone creamery always friendly staff and not greedy at all. All money spend here is worth the amount and the great taste.
Cold Stone Creamery is a US Bakery based in Sarasota, Florida. Cold Stone Creamery is located at 1900 Main St Ste 100, Sarasota, FL 34236, USA.
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