Caitlyn is very helpful. Thank you so much! I am really happy I bought my Baldwin sofa and loveseat from Arhaus- they have really cute stuff!
Inexperienced sales person incorrectly stated we had to pay a 100% on a special order. When speaking to the manager she required only a 50% deposit and said they would credit back 50%. She processed it and somehow it was sent to the wrong place. Subsequently our delivery was delayed because their records showed we owed a balance due. Still waiting for delivery. Nice furniture but very poor service.
Now I'm trying to call them, and they don't even answer the phone. Guess I"ll have to take a trip to the store where according to a previous post, they probably won't even care.
Thus, the 2 star rating. Had to give them the two stars for the actual beauty of the products. No stars for service.
It’s been over 2 months and still no delivery. They didn’t tell us our furniture was on back order until after they missed our promised shipping window. They keep pushing it back every month now. Service here sucks!
Never buy from this company! I was told I would receive my furniture in 3 weeks. 4 months later and still no furniture! They have horrible customer service and are doing nothing to resolve sending me the furniture that I have paid for! Stay far away from this company!!!!!
Why doesn't this place answer the phone??? The best I can do is get a message stating that I can leave them a message which doesn't help because they never call me back.
We recently bought two leather chairs and an ottoman (special order). OK, they chairs are lovely. The ottoman is lovely. BUT--- a few days after the ottoman was delivered --- my cleaning lady noticed that there was a break in one of the crossbars close to the floor. I never get down low and it can't be seen from eye level, but boy if you get down there, it's totally obvious. I called and the concierge sent me an email with instructions to take pictures and send them in an email to the customer service address. I did this according to instructions. That was a week ago. I have heard nothing back from them.
Arhaus is a US Furniture Store based in Sarasota, Florida. Arhaus is located at 140 University Town Center Dr, Sarasota, FL 34243, USA.
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