This is my favorite pet store! I bought a gold fish and it lived for about a year. I am a regular and always feel welcomed to bring my puppy Tibbles. It is very clean and the staff is incredibly helpful.
This store had decent fish until about 1 year ago. The conditions have declined seriously since then. Many dead fish in the aquariums and others diseased and in distress. I suspect water quality to be the issue. I have many years experience with saltwater and freshwater aquariums and this place is a poor representation of an interesting hobby. I would strongly urge anyone buying fish here to have a quarantine aquarium and use it. A good idea for all new arrivals regardless where you purchase.
If I could leave a review with zero stars, I would. The two girls running the store were both on their cellphones while myself and other customers were present they also didn't offer assistance not once to me or any of us. That's not what pissed me off however. I'm not exaggerating when I say that every single animal pin was extremely dirty and they had very little or no food and water at all. The kittens had none and they had nothing to play with either. The ferrets had no food and didnt even have a bowl for water. The bowl they did have was nasty and had old food stuck to the sides, kinda like their poop pile in the corner of their pin. I almost forgot to mention the stench that hits your face as soon as you open the front door. The mice had the same issue, little food no water and poop everywhere with soaked bedding. It smelled so horrible. And the poor things had absolutely no toys. I even heard the girl on register asking the other one if the animals had been taken care of and she replied with "yeah I just checked them" ....... Im just completely shocked, she didn't even check to make sure either, instead she sat down behind the counter on her phone occasionally whispering to the other employee and staring at my mother and I while we snuck toys into the kittens cage. To make things worse, I wasn't able to buy my dog food because the card swipe machine was malfunctioning due to the storm or so she said and I asked her if she knew where the reset button was on it, she claimed that the only way to reset it was by restarting her whole computer. I kinda thought she was going to do that until she just stared at me for a few seconds. So from the 6pm storm all the way up until 9pm this company missed out on how much business because the associate didn't feel like restarting the system? It sucks because this is the closest location to my house and I have always chose Pet Supermarket over the competition because of the super friendly and helpful staff, but this is just so disappointing that I don't know If I want to return.
Way overpriced. The people who work there are generally not very helpful. Checkout always takes forever...and they don't have a lot of the items that I use. I almost never shop there anymore unless I'm in a real bind.
I really like the pet vaccination services they have every Couple of weekends
Pet Supermarket is a US Pet Store based in Sarasota, Florida. Pet Supermarket is located at 4270 Bee Ridge Rd, Sarasota, FL 34233, USA.
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