Hi: My experience at the Sarasota Lakewood ranch location, was horrible. As a manager myself i do understand how important is to provided the best customer service possible, what we got was completely opposite of that. It was friday night and we arrived early to but the tickets and make sure we were the first people there. We did exactly that the movie started at 7:50pm, we were there waiting at 7:00pm. We approached the clerk at the lobby, which he checked out tickets and told us we could go in and wait in front of the door. We were there standing and talking for about 25mnts, the employees walked around us, saw us there, nobody said anything to us. Suddenly the manager came and said that we have to wait outside in line, we said ok, but we were here first, he said you need to go in the back of the line that by this time it was 45 people. We tried again to explained him that when we arrived there wasnt any line and that his clerk told us to wait inside. The clerk even agreed with us and told us that he wast inform that we had to wait outside. The manager said well i can give u the money back and u can leave. We were schocked...they made a mistake and the way he handle it was to through us out of the movies in front of everybody else, We couldnt believe it, His name was mike, and he was the worst manager i have ever deal with. We were paying for their mistake, he ruined our night, we had to leave and go to another showing because he didnt want to accept his fault or his employees fault. We got the money back, he kept being rude to us, please watch the cameras and see what happens...we were never notified or was either a line when we got there...this is not the customer service we deserved....
My wife and I really enjoy the Burns Court Cinema.
Definitely the rudest and out of date theatre. Will not return. Dump it is.
Sarasota Film Society is a US Point Of Interest based in Sarasota, Florida. Sarasota Film Society is located at 330 S Pineapple Ave #203, Sarasota, FL 34236, USA.
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