Would not help on mattress they sold us that was full of holes and tears through latex. No help at all from them or savvy rest manufacturer. On top of it they sold us a mattress cover that doesn't fit our mattress and will not give us are $150 back for the cover. We havnt had a full nights sleep in a years because of how uncomfortable the mattress is and we have tried every layer option available. Absolutely the worst buying experience.
TERRIBLE CUSTOMER SERVICE!!! We purchased a sectional, an ottoman, a mattress, bed, nightstand, dresser, & a mirror. Our purchase total was enough that the $99 delivery fee was intially waived. Upon delivery, the bedroom furniture did not match; some pieces were white (the bed & mirror) and the dresser & nightstand were more of an antique ivory with an overall yellow tone, so we refused the set. The delivery guys agreed & took pictures. During the delivery, my wife spoke with Jeremiah (the owner) about the issues & requested a refund for those charges. Three different ottomans had to be delivered, due to damages, stains, and tears! Supposedly, a bad batch had been received from a third party. The connecting clip on the sectional was not secured, so they scheduled a repair with a technician from their warranty company. Gina, our sales lady, insinuated that we might've broken it moving it around. When the technician came, he found that it wasn't assembled properly by the manufacturer. Weeks later, we received a statement for our charge card. No refunds had been issued for the refused bedroom furniture, so I called & spoke to Gina. At first, she said we would only be given store credit. Unacceptable!! She then made another accusation that we had only returned the bedroom furniture because we didn't like the way it looked in our house. Seriously? After my wife & I both argued with her, she said the charges would be refunded, less the delivery fee. After all the issues we encountered, the repeated deliveries, the service call, delayed refund, etc. My wife asked Gina to have Jeremiah call us. Instead, Gina called her back, so we're not sure if he just ignored the messages or wasn't getting them. We definitely won't be back!!
What I liked about this place the most is the beautiful styles in all their furniture. Everything is gorgeous, lots of different styles for all taste. I purchased a bed, mattress, nightstand and mirror, couldn't be more satisfied with my purchase.
Gina came back a few minutes later and let us know that the manager was going to give us store credit for the mattress! We were so grateful! Knowing how much time had passed, the fact that they can't take the mattress we originally purchased back, and the possibility that it was not the mattress that caused her reaction at all... This was absolutely a stellar customer service move!
P.S. We initially posted this review on Facebook, but it appears that their Facebook reviews are now hidden.
After the first night's sleep, our daughter had a severe allergic reaction. In working with our family physician, the only thing we could think might have caused her reaction was the new mattress she was sleeping on. We decided that we needed to at least try to see if we could get a store credit, knowing as well that because of the amount of time that had passed it was very unlikely.
We purchased a twin bunk bed mattress from them several months ago, but left the mattress in storage in its original plastic wrapping up until a month ago when we moved to a new home. After our move, we finally unwrapped the mattress and set up the kid's bunk bed. The kids were so excited!
We have already used our store credit and purchased an upgraded mattress for our daughter. You do not see this kind of genuine concern for customer satisfaction very often any more and you can be certain we will come back for our further furniture needs and recommend their store to others. You will not be able to beat the customer service here!
Took care of an issue and went above and beyond! These people stand behind their products, and make sure the customer is happy. I'm extremely satisfied after they corrected my issue. Because of this, I'm going to buy more furniture from them this weekend. The style of furniture is great too!
We walked into the store on a Sunday (the very same day I'm writing this review) and spoke with one of the sales ladies, Gina. She listened to the events that lead up to us being there and asked us to give her a moment so she could speak with the manager.
Top Drawer Furniture is a US Furniture Store based in Sarasota, Florida. Top Drawer Furniture is located at 1955 Northgate Blvd, Sarasota, FL 34234, USA.
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